BD Jelly Privacy Policy – Protection & Security of Your Information

BD Jelly (referred to as "we", "us", or "the platform") is committed to providing a safe and trusted online gaming environment for members in Bangladesh. This Privacy Policy explains what information we collect when you use the BD Jelly website or mobile app, why we collect it, and how we keep it secure.

This Privacy Policy is an integral part of BD Jelly's Terms and Conditions. By using BD Jelly's services, you are deemed to have accepted this Privacy Policy.

We follow international privacy standards and comply with applicable data protection laws in Bangladesh. Your trust is our most valued asset.

BD Jelly only collects information that is genuinely necessary to provide its services. The different types of information collected are outlined below:

We never collect your full bank account password or PIN.

BD Jelly collects information through the following methods:

• Direct Registration: Information you provide when creating an account.
• Verification Process (KYC): Documents uploaded for identity verification purposes.
• Payment Transactions: Information automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Data collected via cookies during website browsing.
• Mobile App: Information collected based on device permissions while using the BD Jelly app.
• Support Channels: Information provided when contacting us via live chat, email, or phone.

BD Jelly uses your information for the following purposes:

• To create and manage accounts and verify identity.
• To process deposits and withdrawals.
• To provide bonuses, promotions, and rewards.
• To provide customer support and technical assistance.
• To prevent fraud and fraudulent activity.
• To ensure platform security.
• To fulfill legal and regulatory obligations.
• To enhance the member experience and deliver personalised services.
• To send you relevant promotions based on your consent.

We never share your information with third parties for advertising purposes.

BD Jelly does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information required to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• Law Enforcement: Providing information under a court order or valid government request is a legal obligation.
• Security Auditors: A contracted team of experts dedicated to verifying platform security.
• Fraud Prevention Services: Designated technology partners for fraud detection.

In all of the above cases, strict confidentiality agreements govern how data is used. Only the minimum necessary information is shared — nothing more.

The BD Jelly website and app use cookies and similar technologies. Cookies are small data files stored in your browser.

• Essential Cookies: Used to maintain your login session and keep the platform functioning correctly. These cannot be disabled.
• Performance Cookies: To monitor page loading speed and identify technical issues.
• Preference Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which features are used most (without identifying you personally).

You can disable performance and analytics cookies from your browser settings. However, turning off essential cookies may cause the platform to not function properly.

We do not use third-party advertising cookies.

BD Jelly follows the highest industry standards to protect your data:

• All data transfers are secured with 256-bit TLS/SSL encryption.
• All stored data is protected with AES-256 encryption.
• Multi-factor authentication is mandatory for all server access.
• Regular third-party security audits and penetration tests are conducted.
• Data access is restricted — only authorized personnel can view specific information.
• 24/7 security monitoring is active at all times.
• Regular backups are performed to ensure no data is lost.

That said, no method of transmission over the internet is 100% secure. We strongly recommend keeping your account password strong and never sharing it with anyone.

As a bd jelly member, you have the following rights regarding your personal data:

• Right to Know: You can request to see what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Object: You may object to receiving marketing communications at any time.
• Right to Data Portability: You can request a copy of your data in a portable, commonly used format.

To exercise any of these rights, email us at support@bdjelly.bet. We typically respond within 30 days. Please note that legal obligations may prevent us from deleting certain data in some cases.

BD Jelly does not retain your data beyond what is necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Data for active accounts is retained for as long as the account remains open.
• After account closure, transaction records are retained for up to 5 years for legal and compliance purposes.
• Support chat records are retained for up to 2 years.
• Inactive accounts are automatically moved to a suspended list after 12 months.

After the designated retention period, data is securely deleted or anonymized for analytical purposes.

Bd jelly strictly does not serve anyone under the age of 18. We do not collect or process personal data from minors under any circumstances.

• Age verification is carried out at the time of registration.
• Additional identity verification may be requested in suspicious cases.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.

If a parent or guardian believes their child has created an account, please contact us immediately at support@bdjelly.bet.

BD Jelly may update this privacy policy as needed. For significant changes:

• A notification will be sent to your registered email address.
• A notice will be posted on the platform.
• The date of the update will be noted at the top of the page.

Continued use of the service after any changes will be considered acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:

• Email: support@bdjelly.bet
• Live Chat: Click the chat button on the website or app (available 24/7)
• Response Time: Usually within 24–48 hours